General Service


General Service

28 customers have rated this product.


Availability: In stock


Quick Overview

We offer a General Service for Satmap GPS devices, this service is ideal if your device is looking worn and in need of some attention.


Product Description

Whilst our unit is designed to withstand the rigours of outdoor sports, some of our customers have found that it is not indestructible! For those of you who now have units that are looking a little bit worse for wear, we offer a General Service.

This service includes:

• Replacement front casework (new specification with highly visible orange buttons)
• Replacement back casework (if required)
• Replacement inner screen cover
• Replacement battery caddy (if required)
• Replacement outer screen cover
• Software upgrade
• Platform upgrade
• Antenna check (replacement if required)
• Full performance testing

We recommend sending your Satmap GPS device to us using a mailing service which can be tracked or requires a signature as proof of delivery. For return instructions please visit the general service information page. The turnaround time for services and repairs varies, please confirm the current timescale with our technical support team. If you pre-pay for a General Service online the turnaround time for the General Service is likely to be reduced.

Please note: if you are returning a product because you think it is faulty you we strongly recommend contacting our technical department first via email ([email protected]) with details of the issue to allow us to assess your repair requirement, and provide remote assistance if applicable.


Default Category Posted on Sat 22nd Oct 2016
Sent my satmap active 10 for general service less than a week ago. Today arrived back. All repairs completed and active 10 works perfectly. Brilliant service. Couldn't be more happy. Well done Satmap!!
Default Category Posted on Wed 17th Aug 2016
Well done Satmap.
Bought a second hand unit from a fellow walker and it now look like new.
Many Thanks.
Default Category Posted on Tue 9th Aug 2016
Thank you for the fantastic general service
Sent Monday, returned Saturday; brilliant!
Would highly recommend to anyone!

Default Category Posted on Sun 26th Jun 2016
A brilliant service! My Satmap unit was very much the worse for wear having, amongst other adventures, help navigate me the length of Europe on my bike. It came back looking even better than new!
Default Category Posted on Wed 23rd Mar 2016
Wow what an excellent job, my satmap active 10 plus looks like new again actually it looks like the active 12. the service was carried out super fast, I posted my device on the Wednesday and it was back in my hand the following Tuesday.
I am so happy with Satmap they certainly look after their customers and their devices. I wouldn't hesitate to recommend them to others.
Top quality device, top quality service and top notch company.
thanks again.
Default Category Posted on Tue 22nd Mar 2016
Satmap received my unit last Friday afternoon and all returned to me like new on Tuesday, excellent service will be a customer for many more years to come!
Default Category Posted on Fri 19th Feb 2016
I sent My well used Active 10 for general service on the 17th of February and received it back on the 19th of February. looks like new! unbelievable service from Satmap, thanks so much!!!
Default Category Posted on Sun 20th Dec 2015
Absolutely brilliant. Satmap came back 'as new' and in double quick time, thoroughly recommend. Many thans.
Default Category Posted on Wed 11th Nov 2015
Absolutely brilliant. Satmap came back 'as new' thoroughly recommend. Thank you.
Default Category Posted on Tue 28th Jul 2015
After nearly 6 years of very active use (and abuse) , I returned my Active 10 for a General Service. I sent it on a Friday (with "next day delivery") and it was returned to me on the following Tuesday. In that very short turn-around time Satmap have, more or less, completely re-built my Active 10; it's like new, in fact, looking at the parts list, I think the only original components are the battery pack and my OS 1:50k map card!

This is a perfect example of a company that is focused on the quality of its products and its customer service - well done Satmap.

The only downside, as far as I can see, is that now I don't have an excuse to upgrade to an Active 12!
Default Category Posted on Thu 23rd Jul 2015
Simply a brilliant service and in return another committed Satmap user for the next 4 years .
Default Category Posted on Sat 28th Mar 2015
£40+PP to get an old battered device returned looking like new!
After 4 years of constant use in the mountains my SatMap10 was starting to look tired. The USB cover had broken off, the power button was worn through, the case had scratches etc.
Through the service all the buttons and cases were replaced, an additional screen cover was provided with the old one returned, and software updates were applied.
The unit came back in just over 1 week looking like new and ready to be abused for a further x years!

Worth every single penny!
Default Category Posted on Sat 24th Jan 2015
After over 4 years geocaching out in the field and on my MTB my A10 was looking a bit sorry for itself. Decided to send it for a general service. Initial comms with the tech support team was excellent and I posted the unit hoping it would come back with the main contact areas buffed up. It arrived back just a week later and it looks like new! Can't believe how good it looks. Seriously, I mean, brand new! What a fantastic job and a fantastic service. I wouldn't hesitate to recommend the general service to anyone and who knows, after the next 4 years I might have to take you up again on another service! Thank you ever so much guys. I'm one seriously happy punter.
Default Category Posted on Wed 26th Nov 2014
Brilliant value. I bought my Active 10 second-hand, and after 18 months it was showing it's age - thumbstick rubber split, missing seals, screen cracking and scratched. On sending it in, I had a phonecall asking whether I would like a motherboard change as mine was a very early production model. There was an additional charge (not at all unreasonable). I agreed, and my Active 10 arrived home safely 4 days later. I say my Active 10, but new switches, new thumbstick, new screen, new motherboard, new case, new antenna - difficult to see what was original. And it works superbly - used to take up to 20 minutes to lock in to GPS. Now, about 20 seconds. Well done Satmap!
Default Category Posted on Wed 26th Nov 2014
Posted my A10 Monday morning Spec Del for General Service with request to process as quickly as possible as I required the unit for upcoming walks in next 2 weeks. Unbelievable service, the unit was returned to me and in my home by mid-day on the Wednesday - just over 48hrs later. And it looks like new - Great Service, thanks.
Default Category Posted on Wed 26th Nov 2014
Just received my Active 10 back from its first servicing after using it in the Scottish mountains and all weathers and terrane for approx three years and it was beginning to look a bit worn. I can testify that having it serviced is worth every penny spent. Satmap kept me informed along the way on the progress and returned it safely by recorded mail. Looks like new with all the worn parts replaced. I shall certainly be using this service again in the future and highly recommend it to all other owners.
Default Category Posted on Wed 26th Nov 2014
I had a mark on the inner screen, I had no idea how it got there, this spoilt my enjoyment of using the Satmap, and recently I received an email from Satmap suggesting a general service. It was here that I saw that the inner and outer screen covers were replaced in the service. I didn't know that there was an inner cover on the screen. So I sent my Satmap back for the service and within the week it was back in my hands, and I'm now in possession of a pristine Satmap. The covers were replaced and now have a soft rubber grip feel to them. This service was worth every penny.
Default Category Posted on Wed 26th Nov 2014
I have had my Active 10 for three years. After a busy two years out in all weathers on the SW coastal footpath it was looking a bit battered and the seal on the USP port was missing. I returned the device to Satmap for a general overall and in only a week it was back with me looking like a new machine. I had a gps from another company, know also for their mapping. The switch on the side was damaged and they did want anything to do with as it was out of warrenty. Therefore
Default Category Posted on Wed 26th Nov 2014
just received my active 10 back from a general service.All i can say is what a first class service it is .My active 10 is now like new.Thanks to the Satmap team.
Default Category Posted on Wed 26th Nov 2014
I Have returned my Satmap twice on both occasions fantastic service. what a pitty other companys dont offer such a quality service without ripping you off.
Well done guys
Default Category Posted on Wed 26th Nov 2014
Sent my Active 10 away for a general service. I had it returned within a week looking like new. Excellent service, thanks Satmap team.
Default Category Posted on Wed 26th Nov 2014
Just had my A10 back from its General Service, just like new and turned around in 72 hours door to door, who could ask for anything more!
Default Category Posted on Wed 26th Nov 2014
Brilliant service, back within a week! Bought the unit in 2008 and never had any problems but the inner screen had collected a number of scratches with dirt getting under the protective screen. Not only a nice new screen but seals also replaced. Well Done Guys.
Default Category Posted on Wed 26th Nov 2014
Great service. sent my Active 10+ back for some minor repairs on the tuesday and had a call from Satmap to say it had been fixed and and recieved it back on the saturday of the same week. The unit might be more expensive but i got a really good customer service for that.
Default Category Posted on Wed 26th Nov 2014
I fully agree with the comments of other satisfied Satmappers. The tech support was courteous and efficient, rang when he promised and the unit was returned within 6 days in better than new condition!

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