Satmap Limited Warranty

Please click here for Satmap Systems full warranty agreement and EULA, in effect from 1st November 2013.

In summary of the above document, the Satmap Limited Warranty is granted by Satmap Systems Ltd (SSL), of 4 Fountain House, Cleeve Road, Leatherhead, Surrey, KT22 7LX, to the purchaser, from new, of SSL Hardware products, strictly for private use only.

This Limited Warranty (Warranty) is granted by Satmap Systems Ltd (SSL), of 4 Fountain House, Cleeve Road, Leatherhead, Surrey, KT22 7LX, to the purchaser, from new, of SSL Hardware products, strictly for private use only.

Cover provided by this Warranty: Satmap Systems Ltd (SSL) warrants that the Hardware will be free from defects in workmanship and materials, under conditions of normal use, for a Warranty Period of one (1) year. The Warranty Period takes effect from the date the Hardware was purchased by you as new, from an approved and authorized retailer or distributor. During the Warranty Period, the Hardware will be repaired or, at the discretion of SSL, replaced with new Hardware, at no cost to you for either labour or parts.

Satmap Active 10 Refurbished units: Satmap warrants that the Hardware will be free from defects in workmanship and materials, under conditions of normal use, for a Warranty Period of six (6) months. The Warranty Period takes effect from the date the Hardware was purchased by you from Satmap Systems Ltd, the official SSL EBay account or an approved and authorised retailer. During the Warranty Period, the Hardware will be repaired or, at the discretion of SSL, replaced with newly overhauled Hardware, at no cost to you for either labour or parts.

Exclusions from this Warranty: This Warranty only applies to Hardware products: no warranties are provided for the Software. This Warranty does not apply to normal wear and tear sustained in conditions of normal use, and therefore does not cover the repair or replacement of any product, or part thereof, resulting from abuse, misuse, misapplication, faulty operation and failure to comply with the instructions for use, including but not limited to the incorrect insertion of batteries, the use of incorrect battery types, the use of incorrect battery chargers, and the incorrect insertion of SD Cards, USB cables and headphones. The Warranty does not cover damaged sustained by accident, neglect, exposure to damaging liquids, abrasive substances, and extremes of heat. Physical damage to the surface of the Hardware is not covered by this Warranty. Damage caused by the ingress of moisture, dust and dirt following the exposure of Hardware to these factors, or following the incorrect closure of the watertight seals on the SD Card door, USB door and battery compartment, is not covered by this Warranty.

Second hand goods: There is no warranty on second hand goods. The warranty only applies to the original purchaser: we cannot transfer that warranty as we do not know how that product has been treated. However, if you have purchased a second hand Active 10, you can send it in for a General Service and we will endeavour to ensure the unit is returned to you thoroughly tested, repaired if necessary and upgraded where applicable. (Please note: there will be a charge for this service)

Online auction purchases: Products purchased through online auctions (this does not apply to purchases made on satmap.com, or via the official SSL EBay account) are not eligible for warranty coverage. Online auction confirmations are not accepted for warranty veri?cation. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. SSL will not replace missing components from any package purchased through an online auction.

Out of warranty repairs: If the Warranty Period has expired, the repair undertaken will be subject to a new Warranty, lasting for a period of ninety (90) days from the date of the repair, and at a cost to you determined by SSL.

Making a claim under Warranty: To obtain a repair please click here for further information.